Notices

Title
[Notice] Improvement in the Galaxy Themes review process
Date
2020-07-31 07:52:59
Attached File

Dear Seller,
This is Galaxy Store Seller Portal team. 
Thank you for your continuous support on Galaxy Store Seller Portal.


The Galaxy Store has changed and improved the review process on July 15.
This improvement is to reduce the time required for the verification  for sellers who register a large amount of contents. We will divide the Visibility Check into groups (Tier1 and Tier2) and each group's inspection process is different. We encourage you to shorten the content verification cycle by conducting the Visibility Check in Galaxy Themes Studio before you submit contents.


In addition, if you register a large amount of contents per day (more than 9 per day), we do a sampling test. If one fails through sampling test, all contents uploaded in the same day will fail. If you wish to avoid sampling inspection, please register less than 9 contents per day.


Implementation of new theme content verification process (2020 July 15th)

Group

Details

Verification process

Tier 1

Visibility Check Passed in Galaxy Themes Studio Tool

1) We will review 30% of the contents uploaded by the seller (Random sampling). 


2) If one content fails the review, all contents
uploaded on the same day will fail.  

Tier 2

Content without Visibility Check Pass history in Galaxy Themes Studio Tool

1) If the seller registers more than 9 contents in
one day, we will review 50% of the contents
submitted. (Random sampling) 


2) If one content fails the review, all contents
uploaded on the same day will fail

 * Visibility Check: self-inspection feature in Galaxy Themes Studio


If you have questions, select Seller Portal > Support > Contact us for inquiries.

Thank you.


FAQ
Q: Don't you review all the content like you used to?
A: No, we don't review all the content now. The test will proceed in accordance with the new inspection process.
 
Q: If I register five contents a day, does the sampling test apply?
A: No, if you register less than 9 contents per day, the same verification process will be carried out as before. Examine all registered content and the method is the same as before.
 
Q: Do I have to Visibility Check to register content?
A: No, you don't have to but it is recommended. If you proceed with Visibility Check and register a large amount of content, the contents will registered faster than before. If there is no problem after checking the uploaded 30% content, we will process it as a pass.

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