Effective Date: 03/03/2022
Samsung Electronics Co., Ltd. (Data Controller) (“Samsung”) knows how important privacy is to its customers and their employees and partners, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices with respect to personal information collected through the Seller Portal website (the "Seller Portal").
This Privacy Policy may be updated periodically to reflect changes in our personal information practices with respect to the Seller Portal or changes in the applicable law. We will indicate at the top of this Privacy Policy when it was most recently updated. If we update the Privacy Policy, we will let you know in advance about changes we consider to be material by placing a notice on the Seller Portal or by emailing you, where appropriate.
Click on one of the links below to jump to the listed section:
What information do we collect?
How do we use your information?
To whom do we disclose your information?
How do we keep your information secure?
Where do we send your data?
What are your rights?
How long do we keep your information?
What third-party services do we use?
Cookies
Your Choices
Contact Us
For example:
- We will collect personal information that you provide, such as when you register for the Seller Portal or one the Seller Portal’s features including your Samsung Account (GUID), e-mail address (ID), password, country, name, gender, zip code, address, phone number, company, representative name, company address, and company phone number. We also collect payment account information (account number, account holder, bank information, PayPal account) and information required to verify you and the account you receive payments, such as a copy of passport or ID card, a copy of business registration certification, proof of bank account and your date of birth (provided that once we verify you and/or the account such data is deleted immediately), in order to process settlement of sales. We also collect any communications you send or deliver to us;
- We will collect data about your use of the Seller Portal, including the time and duration of your use; information stored in cookies that we have set on the Seller Portal; and information about your Seller Portal settings;
- to provide the Seller Portal and its services and features (including allowing you to interact with and use participating third party services), and to register or authenticate you;
- to respond to your questions or requests for information;
- to register, review and distribute your applications;
- to proceed payment settlement for sales contents;
- to analyze data from your sales contents and provide market data;
- to provide customer support;
- to identify and authenticate you to handle complaints, inform you about new products and services or any events;
- for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys);
- to understand the way companies use the Seller Portal so that we can improve it and develop new products and services;
- to provide maintenance services and to maintain a sufficient level of security on the Seller Portal;
- to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers, for example, in legal proceedings, internal investigations and investigations by competent authorities;
- otherwise with your separate consent where required by applicable law or as described to at the time your information is collected.
Samsung processes personal information for the purposes described above. Samsung’s legal basis to process personal information includes processing:
(i) So that we can keep our promises to you, such as providing you with the Seller Portal;
(ii) To promote our business interests (for example, to manage our relationship with you); and
(iii) To comply with the law and legal processes
We will also disclose your information to the following entities, only to the extent that this will be necessary to provide the Seller Portal and its services and features:
- Affiliates: Other Samsung Electronics Group companies which we control or own.
- Business Partners: Partners who we work together with to provide you the Seller Portal. For example, when you link accounts with participating third parties certain personal information is shared with those third parties. These business partners control and manage your personal information.
- Service Providers: Carefully selected companies that provide services for or on behalf of us, such as companies that help us with customer contact centers, customer care activities, conducting customer satisfaction surveys, or billing, or that send emails on our behalf. These providers are also committed to protecting your information.
- Other parties when required by law or as necessary to protect our business: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
- Other parties in connection with corporate transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.
- Other parties with your consent or at your direction: In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
If you request deletion of personal information, you acknowledge that you may not be able to access or use the Seller Portal and that residual personal information may continue to reside in Samsung's records and archives for some time pursuant to applicable law, but Samsung will not use that information for commercial purposes. You understand that, despite your request for deletion, Samsung reserves the right to keep your personal information, or a relevant part of it, in line with our data retention policy and applicable laws, if Samsung has suspended, limited, or terminated your access to the website for violating the Samsung Terms of Use or any other applicable Samsung policy or applicable law, when necessary to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers.
We take appropriate steps to ensure that we process and retain information about you based on the following logic:
1. At least the duration for which the information is used to provide you with a service or feature;
2. As required under law, a contract, or with regard to our statutory obligations;
3. Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
The Seller Portal may offer choices related to the collection, deletion and sharing of certain information and communications about products, services and promotions. You can access the settings of the Seller Portal to learn about choices that may be available to you when you use the Seller Portal. If you decline to allow the Seller Portal to collect, store or share certain information, you may not be able to use all of the features available through the Seller Portal.
To exercise your choices, please contact us as indicated in the Contact Us section of this Privacy Policy.
You can contact us at:
Data Controller
Samsung Electronics Co., Ltd.
129, Samsung-ro, Yeongtong-gu,
Suwon-si, Gyeonggi-do 16677, Republic of Korea
Samsung Electronics has offices across Europe, so we can ensure that your request or query will be handled by the data protection team based in your region.
The easiest way to contact us is through our Privacy Support Page at https://www.samsung.com/request-desk.
You can also contact us at:
European Data Protection Officer
Samsung Electronics (UK) Limited
Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS
You can lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal information infringes applicable law. Contact details for all EU supervisory authorities can be found at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.