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Title
[Tip!] Increase the number of reviews for your app! ‘Galaxy Store Review API’ Launched!
Date
2020-12-16 04:12:59
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[Tip!] Increase the number of reviews for your app! ‘Galaxy Store Review API’ Launched!

Gathering feedback from your customers is important to gain insights on how to improve your app. Also, positive reviews of your app in Galaxy Store can help you grow sales by influencing users who consider other users’ reviews before downloading an app.

By adding a Galaxy Store review link, you may increase the number of customer reviews for your app.

Galaxy Store newly launched “Galaxy Store Review API(broadcast and activity intents) function, which can show a screen that allows the customer to rate and review your app without leaving the app.

In order to use the Galaxy Store Review broadcast and activity intents, you must check the version of Galaxy Store and verify that the customer is eligible to rate and review your app before requesting a review.
Galaxy Store review broadcast is supported on Galaxy Store version 4.5.22.7 or higher.

Tip:
Because verifying the version of Galaxy Store and customer eligibility may take some time, check this in advance and not right before exposing the review screen. Learn more about the best practices you can use to increase the chances of getting a response from a customer.

Caution:
The provided code must be used as-is and must not be modified nor updated.

1. Check the version of Galaxy Store. Use the code below:

2. Before the customer can rate and review your app, verify that the customer meets the following conditions:

• Logged in to their Samsung account
• Downloaded or updated your app from Galaxy Store
• Did not rate your app within the last year (or for a time period that you specify)

Note:
Customers who do not meet these conditions do not see the review prompt.

Use the following code:

Request

Response

3. If the customer satisfies the conditions in steps 1 and 2, request a review prompt. Use the following code:

Intent details

errorCodes and errorMessages

Best practices

When and how often you prompt for a review can increase the chances of a customer submitting a review for your app. Here are some guidelines to consider when you design and implement your pop-up.

Timing & Frequency

• Do not ask for a review when the app is launched. Instead, wait until the user has run and experienced your app.
• Prompt for a review after a task is completed, a goal is achieved, or something is accomplished.
• Do not interrupt the user at a critical moment when the app is running. Instead, wait until the user can pause for a few seconds.
• When the user has selected to review your app at a later time, wait until the user has run your app enough times before requesting a
review.

Design

• Use the same design guidelines as your app to create and implement your pop-up.
• Use an inviting message when requesting a review while keeping a neutral tone.
• Allow the user to delay a review and submit it at a later time.
• Highlight the call-to-action button.

FAQ

Why can’t my customer review my app?

In order for your customer to submit a review comment about your app in Galaxy Store, the customer must have downloaded your app from Galaxy Store.
If you do not verify the app store from which they purchased your app and they did not download your app through Galaxy Store, an error message is displayed and the customer is directed to the app’s detail page.

Why do some of my customers get a Samsung account sign-in request?

If the customer is logged out of Samsung account on the device, they will be prompted to log-in again before being able to review your app. Most Galaxy Store customers remain logged in with their Samsung account and do not experience this sign-in request.

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